Shipping & Returns
Shipping Policy & Cost:
Shipping is free on all orders over $34.99. Orders values under $34.99 will be charged a flat rate of $6.99 for shipping anywhere in the continental USA. We do not ship outside of the continental USA. Promotional items that you are receiving for free, are always shipped for free. We use USPS, UPS, and FedEx ground shipping service. You can easily track your shipment by visiting our "Track Orders" page, found under the FAQ drop down menu. Please note that orders with multiple products may occasionally ship from different warehouses, so you may receive more than one tracking number and package.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org within 4 days and we will process an insurance claim on your behalf. If you receive a product with any sort of manufacturing defect, please contact us within 30 days at email@example.com, and we will arrange to replace your defective product/parts.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Cribs, cradles, toddler beds and bunk beds have a 30-day return policy. Please return the item in its original packaging. You will be charged a 20% restock fee by the manufacturer, and shipping cost will be shared equally by the buyer and The Baby's Crib Store. All other products have a 30-day free return policy. For all returns please email firstname.lastname@example.org with your name, order number, which items you would like to return and a short description of why you would like to return the item. Please attach photos when applicable.